We Will Communicate With You!

8/6/2019 (Permalink)

Communication Is Important

You will know what is happening with your facility every step of the way. From the first telephone call within the first hour following damage notification, until the job is complete, SERVPRO of Southern McHenry County professionals are dedicated to effectively communicating with property owners and managers.

You will be aware of job status and the progress toward project completion. Jobs are documented with itemized estimates, digital photographs, signed work authorization forms and regular progress reports. SERVPRO of Southern McHenry County professionals utilize technology developed for documenting insurance claims, electronically collect and store project information which is accessible to you via a secure e-mail link 24-hours a day.

Upon project completion, a signed customer satisfaction form is the final piece of information needed for the job to officially be done. The customer satisfaction for is something we take very seriously. We strive to do the best work and be the best in our industry. Therefore, we need your input. This keeps us in check with our goals.