Why Many Insurance Agents And Adjusters Use SERVPRO

10/1/2020 (Permalink)

Employee sitting with customer

We aim to make the insurance agent's and the claim adjuster's jobs easier

SERVPRO of Southern McHenry County has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons we’re trusted by so many insurance agents and adjusters:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Southern McHenry County. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Southern McHenry County performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of Southern McHenry County can provide insurance agents and claim adjusters with an itemized loss inventory. We give you an Excel formatted report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Electronic Claims Information
Our corporate Claims Information Centerprovides the fast, accurate information you need to make sound decisions, including:
•    A complete electronic job file (by email or on paper)
o    First notice of loss
o    Detailed estimate
o    Digital loss photos
o    Scanned forms and paperwork
•    Informative reports (including job cost data) to improve results 
•    Performance comparison to industry standard

Superior, Time-Tested Training
Effective training is the best way to help ensure your clients receive the service they deserve. All SERVPRO of Southern McHenry County crews are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in fire and water cleanup and restoration. We also conduct continuing education classes.  

Vendor Qualification Compliance and Professionalism
If you call SERVPRO of Southern McHenry County, we will use only qualified vendors to service your clients. Our commitment means you receive:
•    Access to the SERVPRO National Call Center to achieve prompt handling of your claims
•    Assurance that our crew uses industry best practices
•    Efficiencies through our insurance and file documentation requirements
•    The benefits of our quality assurance program

Serving Adjusters and Your Clients
A SERVPRO of Southern McHenry County professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Southern McHenry County documented, measured performance increases value for you, your agency, your managers, and your clients.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry.